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Browse the topics below to learn more about what to expect and how we operate. If you don't find the answer you're looking for, just give us a call. We're here to help!

General Questions

What can I Expect?

Once you’ve decided to install new flooring, there are a few important things we would like to make you aware of to ensure that you have the best experience possible and to address questions that we hear frequently. Knowing what to expect before, during, and after the work takes place will help ensure peace of mind and make your experience with us better overall.

What needs to happen before work begins?

Before the work begins, all furnishings must be removed. If we are handling the furniture moving, we will move the “big stuff”, and we need you to remove all of the “little stuff”. “Little stuff” includes knick- knacks, breakables, decorative items, etc. We also recommend removing draperies and artwork when we are removing existing tile and hardwood.

What happens while the work is being done?

In general, when we are removing an existing floor of any kind, please be prepared for some noise and disruption. While we do our best to plastic off certain areas and contain the dust, no system is 100% effective, so please cover or ask us to remove any items you want to keep dust- free. We also recommend changing your air filters before and after installation to minimize dust in the air. Please note- during the demolition process for hardwood or tile, our installers will open some windows to help with minimizing dust in the house. Once the demolition is over, if during the warmer months of the year, please make sure to turn the air conditioning back on to maintain proper working conditions for our installers as well as to protect your new flooring.

What happens after the work is done?

For hardwood, laminate, or luxury vinyl floors, we recommend putting felt pads on the bottoms of any furniture to minimize scratches and dents (we provide these when we are handling the moving of your furniture). Place throw rugs at all entrances. Please note- avoid those with rubber backs, as they can discolor your hardwood floor.

If I have hardwood floors, what should I keep in mind?

Keep in mind that no two hardwood floor boards will be identical. Variations in appearance are normal and is part of the natural beauty of the product. As the floor ages, some color change may occur. This is normal but can be minimized by limiting exposure to direct sunlight and periodically moving furniture and rugs. Slight gaps between boards are also normal; flooring inspectors recommend inspecting the floor from a standing position in normal lighting to identify irregularities.

What kind of maintenance should I expect?

Keep your floors looking their best by properly maintaining them. Using the correct cleaning product recommended for your specific floor is key, and this will ensure that your manufacturer’s warranty is left intact. Also, maintain the temperature in your home between 60 and 80 degrees Fahrenheit, to keep your floors performing well for years to come.

Other Questions

Is it necessary to remove my existing floors before installing a new floor?

To achieve the best results, we almost always suggest removal of your existing floor for several reasons. Factors that are affected by leaving existing floors include door heights, baseboards, cabinets, etc. Also, manufacturer warranties are generally voided if the existing floor is not removed.

How much dust should I expect during tile removal?

While we do our best to minimize the mess, tile removal is a dirty job and there is quite a bit of dust during the process. We will plastic off and protect as much as possible, but we recommend hiring a cleaning crew when the project is complete.

Is wood-look tile less expensive than real hardwood?

Not necessarily! We have a variety of quality hardwoods that we can install that are less expensive then wood-look tile.

How long should my kitchen or bathroom remodel take?

There are many factors involved in remodel work and it depends on the scope of work being done. While we always strive to adhere to the schedule we give, delays may occur.

Do I need to be home while the work is being done?

Not at all. Many of our customers leave their key with us and we take care of the rest. When you come home, you can expect a beautifully finished project.

Does it cost more to do some rooms this year and others over a couple of years?

Yes, it can matter and potentially cost you more. Flooring materials change regularly and may not be available when you’re ready for Phase 2. If you need to space out your project, we recommend purchasing all the materials you need so that you will have them when you’re ready to install.

What cleaner do you recommend for cleaning hardwood floors?

If your hardwood has an aluminum oxide or urethane finish, we recommend a product called Squeaky. We sell it in our showroom, or you can purchase it on Amazon. For oiled floors, please refer to the manufacturer’s recommendations.

Why do you require Benjamin Moore, PPG, or Kelly Moore for my trim paint?

We want you to be happy with every aspect of the job, and quality paint makes a big difference. When we are painting your trim, we want to do the best job possible, and this requires quality materials. Please note- if you mention you are working with us, Benjamin Moore will give you a 10% discount!

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